Order related

  1. How do I place an order?
    You can browse our product pages, select the products you like and add them to the shopping cart. Then, click the shopping cart icon and follow the instructions to complete the checkout. Select a payment method to complete the order.
  2. How do I check the status of my order?
    After placing an order, you will receive a confirmation email with the order number. You can enter the order number to track it through our order inquiry page.
  3. Can I modify or cancel my order?
    If the order has not been shipped, you can modify or cancel the order by contacting our customer service team. Please contact us as soon as possible so that adjustments can be made when the processing time is faster.

Payment and delivery

  1. What payment methods are supported?
    We support the following payment methods:

Credit card (Visa, MasterCard)
Alipay
WeChat Pay

  1. How long does it take to deliver?

Standard delivery: Generally takes 5-7 business days.
Expedited delivery: Estimated arrival time is 2-4 business days, and additional fees may be required.

  1. Do you support international delivery?
    Yes, we support international delivery. The delivery time and cost of international orders will be displayed at checkout.
  2. How much does shipping cost?
    We offer free standard shipping for orders over a certain amount. If your order does not qualify for free shipping, the exact shipping cost will be displayed at checkout.

Products & Quality

  1. How are products made?
    Our products are carefully crafted from high-quality materials, elegantly designed, and meticulously crafted to provide the best wearing experience and durability.
  2. Can I request a custom product?
    We do not currently offer custom services, but we are constantly working to provide you with more options.

Return & Exchange Policy

  1. How do I request a return or exchange?
    You can submit a return request within 7 days of receiving the item. The item must be in new, unused condition with original packaging and tags. Please refer to our Return Policy for more details.
  2. Who pays for return shipping?
    If the return is due to product quality issues, we pay for the return shipping. If the return is for personal reasons, the shipping cost is borne by the customer.

Contact Us

  1. What if my question is not answered in the FAQ?
    If you have any questions, please contact us at:

Email: support@verabardley.xyz
Phone: +1219-778-4900
Thank you for choosing Vera Bardley, we are committed to providing you with the best products and services!